Returns

1. How do I return my received item?

You can easily return your item(s) at a MyHermes store or by local Post Office. The simple and easy way to use a pre-paid myHermes label for just £1.99, which you add to your order in the check-out. If you do not add, you can easily get this pre-paid label from the myHermes website (https://www.myhermes.co.uk/).

The procedures are:

1. By visiting www.hermesparcelreturn.co.uk and purchasing a label for just £2.99
2. Print off your label
3. Attach it to your packaging
4. Drop it off at your nearest Hermes store
5. Sit back and wait for your refund/exchange

2. What are the other return methods?

You can easily return your item(s) at a MyHermes store or by local Post Office. The simple and easy way to use a pre-paid myHermes label for just £1.99, which you add to your order in the check-out. If you do not add, you can easily get this pre-paid label from the myHermes website (https://www.myhermes.co.uk/).

You can find out more details about them in the below links:

1. Royal Mail
    https://www.royalmail.com/personal/sending-parcels
2. My Hermes
    https://www.myhermes.co.uk/help/send-a-parcel-guide/
3. TnT
    https://www.tnt.com/express/en_gb/site/home.html
4. Parcel Force
    https://www.parcelforce.com/sending-parcel

3. Who will pay for the return?

It depends on the purchase order and the condition or return reason. In most of cases, if the product was sent wrongly from us, Stylerstreet will pay for your return. In other cases, you need to pay for your return if otherwise is not mentioned in your Order. Sometimes some of the products we offer free returns, in those cases you can send/return the product without any cost. So, please read carefully while you are purchasing about the return policy and the return cost.

• If the product is being used and gets damaged by you or the courier, Stylerstreet is not liable for the return cost.
• Depending on the situation, Stylerstreet may offer you a discount on your next purchase when you pay for your return.

4. What is your (Stylerstreet) return address?

Our return address is: Unit-11, Howletts Hall Farm, Mill Lane, NavestockEngland, RM4 1ET

5. I have lost my return slip, can I still return it?

Yes, of course. Just let us know your full name address and other information. We will try to find out another copy of your return slip. In case you don't get a copy of your return slip, still you can send it to us.

6. What is the maximum number of days I have to return the item?

If you want to return an item you purchased, you have to return it within 28 days of your purchase. Otherwise, Stylerstreet is not liable to refund or accept any return of the purchased order.

7. What can I do if I don't buy a prepaid return slip?

You can always pay and buy a return slip using any of the market's postal service. In case you were offered but didn't buy the return slip, please do contact Stylerstreet, if the offer is applicable to you, you may get another return free of charge.

8. How should I package the return box?

It depends on which postal service provider you are using and how much size they will allow you. Normally you should make the package like the same you have got from us. A durable plastic bag without any label on it will do. Then attach the return slip/label to the bag. For some items, you may need to package them inside a carton box or so.

9. I have returned the item, but have not got a refund yet. What to do?

After we receive your returned item, we will let you know a confirmation. After you get the confirmation of receipt of your returned item, please allow Stylerstreet 3/4 working days to refund your amount.

10. Why does not Stylerstreet offer a free return service for everybody?

Stylerstreet always tries to keep the product price as low as possible. As a result, everyone can afford famous branded products at their affordable cost. Return is not something we always expect and they are very rare in comparison with our sales. So, we carefully choose which product or order should get a free return and which one should not. Please check carefully while you order with us.